Control what Perth finds when they look you up.

Two products, same pricing as the rest of Australia. The Review Engine is $399 per month and starts on a free 30-day trial with no card, which suits most Perth businesses whose only real problem is a thin review base. Reputation Repair starts at $1,499 setup plus monthly, and is scoped live on the call because the work depends on what is actually wrong. No lock-in on either, month to month with 30 days notice.

No, and that is the version most Perth suppliers sell. Reviews are the loudest surface but there are three. The Google layer is your profile, rating, reviews and any removals. The second is the page of organic results sitting under your business name, which is where old articles, unclaimed directory profiles and hostile comparison pages do quiet damage. The third is what an AI assistant says when someone asks about you, which is assembled from the first two. A supplier who only collects reviews is doing about a third of the job.

Usually, yes, and it is a large part of this work. Almost nothing on the open web gets deleted on request, so suppression is the realistic route: we rank material you own above the damaging result until it drops off the first page of your brand name. That means branded-query pages on your own site, claimed profiles, and placements on properties Google already trusts. It is ordinary SEO pointed at your own name rather than your service keywords, which is why it holds instead of bouncing back a month later. If something is genuinely defamatory, that is a lawyer's job and we work alongside them rather than instead of them.

They feed the part of local ranking Google calls prominence, and Google states directly that review count and review score are used in local search ranking. What they will not do is beat distance. If a searcher is in Scarborough and you are in Cannington, no rating fixes that gap. Reviews decide who wins among the businesses already close enough to be in contention, which in a dense Perth suburb is most of your real competitors.

Usually, and it is one of the most common jobs we take. The trap is asking for the reviews to be deleted, which goes nowhere. The reviews are attached to an entity, so the work is proving the listing now represents a different business, untangling the merge if two profiles were combined, and cleaning up the directories and citations still carrying the previous trading name. Once the entity is separated the reviews tied to the old operator become arguable. The Como Garden section on this page is exactly this situation.

Enough that one bad month cannot move your average, and enough to sit in the same band as the businesses currently above you in the map pack. That second one is the real target and it is knowable: we look at what the top three in your suburb have and work backwards. For a suburban trade it is often a lower bar than owners fear. For inner-city hospitality it is high, because everyone is already playing the game.

Do not reply angrily in public, and do not start flagging them one at a time, which is what most owners do and it is the weakest possible approach. Coordinated attacks are won on pattern evidence: timing clustered in a short window, no text, reviewer accounts with no history or an obvious link to the competitor. That gets documented as one case rather than a series of individual flags. Screenshot everything before you contact anyone, because reviewer profiles get cleaned up.

Sometimes, and just as often it takes several rounds. A clear policy breach with good evidence can go in days. A borderline one can take weeks and a second escalation, and some never come down at all. Anyone quoting you a turnaround time is guessing, because the decision is made by Google and not by the agency. What we will do is tell you upfront which bucket yours looks like.

Yes, and it is becoming one of the clearer signals. When someone asks an AI engine for a recommendation in a Perth suburb, the model is reading your Google Business Profile, your rating, your review text and your citations, the same material that feeds the map pack. Review text matters more here than the star number alone, because the specific words customers use are what the model quotes back. This is why reputation sits next to AI visibility in the Trust Stack rather than off in a silo.

Yes, and it is the easiest version of this job. Starting from zero is far better than starting from a damaged average, because there is nothing to dig out of. The Review Engine on the free trial is the right entry point, and you will know inside the first month whether the request flow is landing.

No, and nothing about the work exposes it. Assets are published in your name and your branding, review responses go out as you, and Search Scope is not identified anywhere in the output. A mutual NDA gets signed first, before you tell us anything you would not want repeated, and no reputation client is named publicly without written approval. Como Garden appears on this page because they gave us that approval.

Thirty minutes, video, and we pull your live Perth results up on screen together: what ranks for your business name, your current rating against the top three in your suburb, and any reviews worth assessing for removal. Everything we find gets written up and sent to you afterwards, along with an honest read on whether this is worth paying for. Plenty of these calls end with us saying the problem is smaller than you think.