Best Review Monitoring Tools for Australian Businesses

Last Updated on 10 October 2025 by Dorian Menard

You know how critical online reviews are for winning new customers. We’re well past the point of debating their importance, especially here in Australia. In my work with local businesses at Search Scope since 2021, I’ve seen firsthand how a steady stream of positive feedback can transform a company’s growth.

But managing those reviews across Google, Facebook, and industry-specific sites can feel like a full-time job.

The real challenge isn’t just getting reviews, it’s efficiently tracking them, responding quickly, and using that feedback to improve. That’s where the right software becomes essential. In fact, a 2025 study showed that 70% of customers are more likely to leave a review if they see the business actively responding to others.

Here’s what you need to know:

• Speed Matters: 89% of customers now expect a response to their online review, with most wanting it within a few days. The right tool makes this manageable.
• All-in-One is Key: Juggling multiple platforms is inefficient. The best tools bring all your reviews into a single dashboard.
• Automation is Your Friend: From sending review requests to getting alerts for new feedback, automation saves dozens of hours a month.

Let’s break down the best review monitoring tools for Australian businesses, looking at the features and data that actually drive results.

A Look at the Top 6 Review Monitoring Tools for Australian Businesses

Choosing the right tool depends entirely on your business’s size, industry, and goals. Some platforms are built for local service businesses, while others are designed for e-commerce. Here’s a breakdown of the leading options available in Australia.

Podium

Podium excels at turning customer interactions into reviews. It’s particularly strong for local businesses that communicate heavily through text messages.

Its standout feature is consolidating messaging channels like SMS, Google Business Profile messages, and Facebook Messenger into one inbox. This makes it simple to send a review request right after a positive conversation. Plans start at around AUD $249 per month for the ‘Essentials’ package, which includes up to 1,000 contacts and three team members.

A key strength is its deep integration with Google, which allows you to invite customers to leave a review directly after a conversation, boosting your response rate significantly.

However, it’s worth noting that Podium’s plans can become pricey, and it doesn’t integrate with Yelp, a popular platform for some service industries.

Thryv

Thryv is more than just a review tool, it’s a full-fledged business management platform designed for service-based businesses. It bundles review monitoring with a CRM, appointment scheduling, invoicing, and social media management.

This all-in-one approach is its main advantage. Thryv monitors your business listings and reviews across over 40 sites. Their system allows you to manage everything from a central dashboard, which is ideal for owners who want to streamline their software subscriptions. Australian pricing for their packages requires a one-time onboarding fee of $350.

Their platform is particularly effective for service providers who can manage their online reputation from the same place they manage their bookings and payments.

Go High Level

Go High Level is a powerful, all-in-one marketing and CRM platform built primarily for marketing agencies, but it’s also highly effective for individual businesses.

Its review management feature is integrated into a much larger suite of tools, including a sales funnel builder, email marketing, and automated SMS campaigns. A key benefit is its ‘white-label’ capability, allowing agencies to brand the software as their own for clients. Pricing in Australia starts from around AUD $99 per month for a ‘Team-Mate’ plan offered by local partners like Automate Digital.

This platform is best for businesses that want to consolidate multiple marketing tools into a single subscription and have the resources to learn a more complex system.

BirdEye

BirdEye is a comprehensive customer experience platform trusted by over 150,000 businesses. It excels at aggregating reviews from over 150 different sites, giving you a complete picture of your online reputation.

One of its strongest features is sentiment analysis. The software uses AI to analyse review text, identifying trends in what customers are saying. This helps you pinpoint specific operational issues, like a slow service at a particular location or a recurring problem with a product.

BirdEye is an excellent choice for multi-location businesses that need to track performance and customer feedback at both a local and national level.

Trustpilot

Trustpilot is one of the most recognised review platforms globally, making it a powerful tool for building credibility, especially for e-commerce businesses.

Its main strength lies in the trust consumers place in its brand. Having a strong Trustpilot rating can significantly influence purchasing decisions. The platform offers widgets to display reviews and star ratings on your website, which can help increase conversion rates. The ‘Plus’ plan starts at around $259 per month and includes 200 automated review invitations.

While powerful for online businesses, it may be less suited for local service providers who rely more heavily on reviews for local SEO on platforms like Google Business Profile.

Search Scope

As a Perth-based agency, we offer review management as part of our integrated digital marketing services. We focus on leveraging reviews specifically to improve local search rankings.

Our approach combines monitoring with strategy. We don’t just track your reviews, we help you build a system to consistently generate positive feedback and handle negative comments professionally. Key features include:

• Monitoring reviews across all critical Australian platforms.
• Crafting strategic responses that protect your brand.
• Integrating review generation into your customer service process.
• Connecting review performance directly to your local SEO results.

Comparison Table

Here’s a quick look at how these tools stack up:

Tool Features and Pricing Comparison

Review monitoring tools for Australian businesses come in a range of prices and offer various features. Here’s a breakdown of entry-level, mid-range, and premium options available in the Australian market.

Entry-Level Solutions

For businesses just starting out, Synup offers a budget-friendly choice. Its Standard plan is priced competitively and includes AI-powered sentiment analysis and connections to more than 80 online directories. This makes it a great fit for smaller, local businesses needing core functionality without a large investment.

Mid-Range Options

Mid-tier tools are designed for businesses looking to expand their capabilities. Here’s a quick comparison:

Premium Solutions

For those needing top-tier functionality, Thryv offers its Professional plan with comprehensive features. It’s particularly useful for service-based industries, providing integration with over 40 review sites, full CRM capabilities, social media management, and automated review collection. The platform is designed to be an end-to-end business management system.

Industry-Specific Options

Certain industries benefit from tailored solutions. For example, healthcare providers might consider Weave, which integrates patient review requests directly with appointment booking and digital forms.

For trades and home services, a platform like Service Seeking is a popular choice in Australia, as it combines a job marketplace with a robust review and quoting system.

Australian Market Considerations

When selecting a tool for the Australian market, consider factors like local customer support and compatibility with Australian business hours. Evaluate how responsive each tool’s support team is and make sure the feature set aligns with your operational needs. This ensures a smooth and effective experience tailored to your local market.

How to Pick a Review Monitoring Tool

When choosing a review monitoring tool for your Australian business, it’s important to identify your needs and ensure it integrates easily with your existing systems.

Business Needs and Integration

Start by assessing your business size and the volume of reviews you typically manage. Make sure the tool connects with key systems like:

• CRM platforms: Check for integration with popular systems in Australia like Salesforce, Zoho, or HubSpot.
• Payment processing systems: Some tools can trigger review requests after a payment is made.
• Social media accounts: Direct integration with Facebook and Instagram is crucial for many businesses.
• Australian review platforms: Beyond Google, ensure it supports local sites relevant to your industry.

Features to Prioritise

When comparing tools, focus on these critical features:

Budget Considerations

Think about both immediate and long-term costs. For example, entry-level tools like Reviews.io start around AUD $135 per month for a growth plan, while more advanced options like Thryv can be significantly higher. Compare these costs with the value each tool provides, such as time saved through automation and potential revenue from a better reputation.

Support and Training

Look for tools that offer:

• Australian-based customer support.
• Training resources available in your time zone.
• Local phone support during AEST business hours.
• Regular updates and system maintenance.

A tool with a Brisbane or Melbourne-based support team can be a significant advantage when you need help quickly during your workday. Some GoHighLevel resellers, for instance, highlight their local support as a key selling point.

Local Market Compatibility

Ensure the tool is tailored to the Australian market by supporting:

• Local review platforms like ProductReview.com.au or industry-specific sites like HealthEngine for medical practitioners.
• Notifications that align with Australian business hours.
• Compliance with Australian privacy regulations.
• Transactions and pricing clearly listed in Australian dollars.

Scalability

Pick a platform that can grow with your business. Look for flexible pricing plans and features that can expand as your needs change. For instance, Yotpo offers a free starter plan that allows you to upgrade as your business and order volume evolve.

Mobile Accessibility

Given the rise in mobile usage across Australia, make sure the tool has a functional mobile app. Push notifications and mobile-responsive interfaces are essential for managing reviews and responding to feedback on the go.

Conclusion

Choosing the right review monitoring tool is a critical decision for any Australian business focused on growth.

Platforms like Thryv, Podium, and BirdEye offer powerful, specialised solutions that can make a real difference to your online presence. Recent data shows that 93% of consumers report online reviews influence their purchasing decisions, highlighting the direct link between reputation and revenue.

For a strong all-in-one business management tool, Thryv is an excellent choice, especially for service-based businesses. If your priority is converting conversations into reviews via text, Podium is a market leader.

When making your choice, weigh factors like integration with Australian review sites, local customer support, and pricing in Australian dollars. The right tool won’t just track feedback, it will become a core part of your customer service and marketing strategy, helping you build trust and improve your search rankings.

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